CHARLOTTE – I get multiple calls a week from people saying half of their home is out of power. To help save my customers’ money I ask if Duke Energy is the supplier for their electricity, if yes then I suggest they call Duke and ask them to “PING” the homeowner’s electrical line. Duke can do this while on the phone with the customer if they have the smart meter. When Duke pings the line, they immediately know if it is an issue on their end or if it’s a homeowner issue and will advise the homeowner to call an electrician. If it is a Duke Energy problem, then the customer has just saved money because my crew or myself no longer must come out to the home to diagnose and fix the problem causing the outage.
Another advantage of having a smart meter is the daily usage monitoring which allows you to manage your usage and adjust as you wish to lower your monthly bill. You can find more information on the Duke Energy website.
Other Electric providers in the Charlotte area may have smart meters as well, please call your electric provider with any questions.
If you have electrical questions or concerns call GB Electrical Services at (980) 500-2378 or visit our website for professional tips and information at www.GetTheBestElectric.com.