Angry Aqua customers join forces for action

Photo courtesy of Dale Kast.

Residents of Ashe Plantation are happy to hear that after years of communication with the North Carolina Department of Transportation and the Town of Mint Hill their roads will finally be repaired.  The town and state will repair the parts of the neighborhood, located off Hwy. 218, and when the work is completed, the town will maintain the roads.  This does not mark the end of Ashe Plantation’s utility problems, though.

Ashe Plantation’s homeowner association president, Sharon Decker, says residents are being overcharged and disregarded by their water company, Aqua North Carolina.  Her neighborhood isn’t alone.  Aqua services a number of communities in Mecklenburg County, including Farmwood East, Glencroft, Oxford Glen, Rocky Ridge, Belle Meade, Timberlands, and Wyndham.

Decker met with Stan Coleman from Park South Station in Charlotte about the issue.  As an Aqua customer, Coleman has been working toward finding a solution to the problems he has with the company.  He filed a formal complaint two years ago.

Coleman directed answers about Aqua’s ethical practices to Clean Water for North Carolina, a non-profit organization whose mission is “to promote clean, safe water and environments and empowered, just communities for all North Carolinians through community organizing, education, advocacy and technical assistance.”
The organization published a 2011 report called “Privatizing North Carolina’s Water, Undermining Justice.”  The report acknowledges the Park Foundation and the Duke University Stanback Internship Program for supporting the research, investigations, and preparation of the report. Continue reading

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