Mint Hill working toward Aqua solution

Residents in Ashe Plantation and other Mint Hill neighborhoods have been working toward receiving better service from their water provider, Aqua.  Over the past few months we have reported the issues customers have with Aqua, including dirty, hard water and high monthly bills.  Ashe Plantation homeowners association president, Sharon Decker, has been working with Charlotte resident Stan Coleman to organize customers to work together for solutions.

Decker and Coleman have met with politicians, customers, town staff, and Aqua representatives.  North Carolina State Senator-elect of District 41, Jeff Tarte, N.C. House Representative, Bill Brawley, Mint Hill Mayor, Ted Biggers, Mint Hill town manager, Brian Welch, and assistant director for Clean Water for North Carolina, Katie Hicks, are working on the Aqua issue.

The Town of Mint Hill recently passed a resolution encouraging water providers to offer better services. It reads, “Be it Resolved that the Board of Commissioners of the Town of Mint Hill urges community well operators to address the concerns and expectations for the Town and its citizens by striving for exceptional industry-wide performance measures exceeding the minimum requirements set forth by State and Federal agencies; Be it Further Resolved that the Town urges State and Federal agencies to further regulate community well operators to insure those citizens who rely upon community wells are provided with clean, affordable water.”

Decker organized a meeting at the town hall September 7 at 7 pm.  Aqua president, Tom Roberts will be present.  Aqua customers are encouraged to attend the meeting.

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Democracy in action: the neighborhood Aqua meeting

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Aqua North Carolina customers met with politicians last Friday to voice their concerns about the private water company’s practices.  Sharon Decker, homeowner association president for Ashe Plantation, located on 218, hosted the meeting at the Olde Sycamore Golf Plantation clubhouse.

Residents of Mint Hill, Charlotte, Union County, and Huntersville were present.  John Aneralla and Jeff Tarte came to listen to their concerns and provide information. Katie Hicks from Clean Water for North Carolina also attended.  Decker said the president of Aqua wanted to attend the meeting, but the HOA board decided the focus of Friday’s meeting was talking with the politicians.  The president has been invited to the next meeting of the neighborhoods sometime in September. Continue reading

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Angry Aqua customers join forces for action

Photo courtesy of Dale Kast.

Residents of Ashe Plantation are happy to hear that after years of communication with the North Carolina Department of Transportation and the Town of Mint Hill their roads will finally be repaired.  The town and state will repair the parts of the neighborhood, located off Hwy. 218, and when the work is completed, the town will maintain the roads.  This does not mark the end of Ashe Plantation’s utility problems, though.

Ashe Plantation’s homeowner association president, Sharon Decker, says residents are being overcharged and disregarded by their water company, Aqua North Carolina.  Her neighborhood isn’t alone.  Aqua services a number of communities in Mecklenburg County, including Farmwood East, Glencroft, Oxford Glen, Rocky Ridge, Belle Meade, Timberlands, and Wyndham.

Decker met with Stan Coleman from Park South Station in Charlotte about the issue.  As an Aqua customer, Coleman has been working toward finding a solution to the problems he has with the company.  He filed a formal complaint two years ago.

Coleman directed answers about Aqua’s ethical practices to Clean Water for North Carolina, a non-profit organization whose mission is “to promote clean, safe water and environments and empowered, just communities for all North Carolinians through community organizing, education, advocacy and technical assistance.”
The organization published a 2011 report called “Privatizing North Carolina’s Water, Undermining Justice.”  The report acknowledges the Park Foundation and the Duke University Stanback Internship Program for supporting the research, investigations, and preparation of the report. Continue reading

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