Long-time bank teller fosters customer relationships

By Leah Schmalz

Jane Locklear, second from left, has worked as a bank teller for 27 years. She is appreciated not only by her customers, but also her coworkers, including Anna Pancamo, far left, Cindy Brinson, second from right, and Cim McComiskey, far right.

Jane Locklear, second from left, has worked as a bank teller for 27 years. She is appreciated not only by her customers, but also her coworkers, including Anna Pancamo, far left, Cindy Brinson, second from right, and Cim McComiskey, far right.

If you bank at BB&T in Mint Hill, chances are you know Jane Locklear. With 27 years under her belt as a teller, Locklear does more than handle the banking needs of her customers- she forms genuine relationships with them. “Not only is there the fact she is superior at her job, she is just a totally caring person,” said Sandy Reynolds, a long-time customer.

Reynolds has worked for Mobley Electric Company, Inc. for about 20 years and has banked with Locklear on behalf of her company throughout that time. Reynolds’ daughter even got a job at BB&T after graduating high school. “Her first day there Jane brought a fresh peach cake, and she knew she would like her,” said Reynolds. “She said everyone always wanted Jane and would be upset when she was away on vacation.” 

Locklear got her start in the banking industry after the Red Lobster where she had worked for 12 years closed. She could have moved to the restaurant’s other location in Charlotte, but wouldn’t have had the same flexibility with her schedule. Because she had young children, Locklear decided to continue working close to home in Mint Hill. She applied at United Carolina Bank and worked there through the bank’s transition to become BB&T.

“I enjoy the people,” said Locklear. “Our clientele are the very best. They make it a pleasure.” She said she plans to continue working as long as possible. “It’s good therapy being with people.” In addition to her regular customers, she appreciates her fellow coworkers and what they bring to the position.

One of Locklear’s coworkers, Anna Pancamo, started out as her customer back in 1988. “She knew everybody by name and still does,” said Pancamo. “She knows their kids, grandkids and their dogs. That makes a difference when you know their dog’s names.” On top of being personable, calming and easy-going, Pancamo said Locklear is the “best-dressed teller.” Most importantly, she’s eager to help all of her clients.

Reynolds expressed similar sentiments. “Other places people will ask how you are and don’t really care,” said Reynolds. “She does care and she remembers and follows up. You just don’t find that anymore.”

 

 

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