The Red PhoneCharlotte-Mecklenburg Schools will open the back-to-school information hotline (980-343-5335) on Monday, July 20. Customer-service representatives will answer questions from 7 a.m. to 6 p.m. Monday through Thursday (CMS is on a four-day work week through Aug. 13). On Monday, Aug. 17, the information hotline will begin operating Monday through Friday through Sept. 4. The operating hours will remain the same. The media is invited to visit the information hotline center (1609 Alleghany St.) for interviews and photo opportunities on July 20 from 10 a.m. until 11 a.m.
The information hotline provides parents and families with information on student assignment and enrollment, child-nutrition services and bell schedules. This year, 22 customer-service representatives will provide information in English or Spanish. Nearly 25,000 calls were answered from the hotline and nearly 1,000 e-mails were answered last year.
Families can also visit the Family Application Center (700 Marsh Road) to obtain student-assignment and enrollment information or on the CMS Web site,